Loading...
CLIENTS 2017-05-29T21:39:00+00:00

Industry Leading Features

Mobile Technology

Quick Turn In Time

Transparency

Amazing People

Client Services

Our clients are provided with a dedicated team with one goal and responsibility, to ensure client satisfaction. Client Teams are the cornerstone of our customer service initiative and backed by management dedicated to ensuring the customer service we expect for our clients. Coupled with our mobile technology platform that gives us the ability to review contractor and inspector progress through real time photos, we can give same day service to our clients.

Competitive Advantage

TruAssets’ ability to meet its clients’ needs and adapt quickly to new and changing requirements sets it apart from its competition. Recognizing that each client’s needs are different, TruAssets deploys customized services and reporting to each of its clients.

To help achieve results, TruAssets relies on multi-level training and quality control (QC) strategies to communicate details of every client and service type to its employees and vendors. Managers and supervisors actively Identify and predict key performance metrics and potential performance & compliance issues. TruAssets’ technology platform provides an extremely versatile and efficient business operation that can easily adapt to growth, expansion, and change.

Client QC/Management

TruAssets has a 3 tier QC process on all work orders: Field QC, Internal Client Team QC, and the Accounting department. These 3 QC levels were implemented to provide TruAssets’ clients with superior work quality and accurate results. Furthermore, all staff members and the field network are required to complete several yearly training sessions. Most are done prior to the new seasons to refresh everyone of seasonal order requirements and inform them of any protocol changes or updates. We hold mandatory training when policies or procedural changes emanate from the client or industry.

Affiliations